SKILLS BLOG

The Case for Investing in Holistic Support Services and Skills Training

By Nakeisha Ricks-Pettyjohn, August 29, 2024

Every day, workers seek out job opportunities to ensure their families can thrive. The majority of jobs in the U.S. require training beyond high school but not a four-year degree. Yet, we’ve consistently underinvested in holistic, high-quality, and inclusive skills training that supports working people and their families. In fact, funding for our public workforce system has steadily declined over the past two decades.

The Workforce Innovation and Opportunity Act (WIOA) is the primary law governing our nation’s workforce system, Congress has never fully funded this crucial law, nor has it invested in the workforce strategies necessary to advance workers’ careers, support small businesses’ talent needs, or promote racial equity and pathways to quality jobs. Most workforce programs do not provide direct funding for childcare for their participants, despite it being a major unmet need. Additionally, many workforce and adult education programs lack the resources to offer these services.

Increasing investments in support services is crucial for workers balancing parenthood, multiple jobs, and other responsibilities while pursuing career goals. A supportive workforce system must address not only training but also essential needs like food, childcare, and holistic coaching and navigation services. This strategy is vital for racial equity, benefiting Latino/a, Black, and other people of color who could benefit from access to quality job training and advancement opportunities.

Our recent public opinion poll shows that 82% of voters support increased funding for support services like career navigation, childcare, housing, and transportation assistance to help people finish skills training programs.

Expand Skills Training Through ITAs, Benefits Access, Career Navigation, and Childcare for Equitable Job Pathways

WIOA lacks sufficient funding for essential supportive services like childcare and transportation, which are crucial for workers to access skills training. Although WIOA funding could support these services, chronic underfunding means that less than 15 percent of 2021 participants received them.

In New Ideas for WIOA– NSC calls for the need to expand access to high-quality skills training and supportive services by making any worker with income under a certain level eligible for a Skills Training Grant that covers the cost of tuition and supportive services. Grants would provide e workers up to $10,000 in in public funding to pursue occupational skills training programs (including registered apprenticeship programs) to pay for tuition and services such as childcare, equipment, physicals, exam costs, etc. to aid in the completion of these high-quality training programs.

Funding for Skills Training Isn’t Enough- Investments in Holistic Supports Are Essential

A growing body of evidence sheds light on the extent of basic needs insecurity among college students—especially parents, students of color, and others that don’t fit the traditional mold—and the importance of supporting students holistically to effectively promote equitable enrollment, persistence, and completion of postsecondary education and training. This evidence undergirds evidence of how life circumstances—such as having children, being the first in one’s family to go to college, or facing significant financial strain—and the ability to meet basic needs—such as food and housing security—fundamentally affect people’s ability to pursue and complete programs and earn credentials

Over the years NSC has convened multiple stakeholders to understand the programmatic, systemic, and administrative complexities of moving the economic needle for individuals and families, particularly those of color who have historically been excluded from mobility investments and advancement opportunities. What we’ve learned is that tuition simply isn’t enough. The costs of child/adult care, transportation, and food require attention and must be addressed to enable workers to fully commit to and successfully complete a high-quality skills training program. This includes access to public benefits such as food and nutrition assistance, Medicaid, cash assistance, and coaching and navigation services.

Childcare is also especially important, particularly for parents with young children who are Black, have low incomes, and/or are single mothers. But in many cases, parents must choose between attending college or job training and caring for their families, given the high cost of child care, limited access to childcare assistance and services that meet their needs, and complexities of both the workforce development and child care systems. States have learned that “free college tuition only gets you so far” and are working to develop cross agency and community-based partnerships to offer a comprehensive approach for students.

Ninety-one percent (91%) of voters support policies that create closer partnerships between training providers and businesses to train people for available jobs.

Policymakers need to support people holistically to ensure they can access and complete training and education programs, including short-term noncredit workforce programs, and that they show up career-ready on day one with job retention services. Comprehensive supports include simple things like gas cards and bus passes, but extend to family-friendly policies, career and academic coaching, direct opportunities for paid work experiences, networking within their industries to build relationships and social capital, and/or direct access to medical and dental services. In our State Financial Aid for Non-Degree Credential Report, we call for the need to integrate holistic supports into the design of financial aid programs that support non-degree credentials. States like Virginia, Iowa, and Washington have made progress in this area by recognizing that providing holistic support alongside financial resources is crucial to achieving access and equity goals.

Centering the Voices of Students and Workers is a Priority for Inclusive and Equitable Policy Solutions

Stories are data points with soul. Incorporating student and worker voices in policy design and implementation ensures that policies are responsive to the actual challenges faced by students. This inclusion advances greater buy-in, as people are more likely to support policies they helped shape. Additionally, it enhances the effectiveness of programs by drawing on the lived experiences and insights of diverse stakeholders, leading to more equitable and sustainable outcomes. Identifying ways to incorporate qualitative data and student voice is an important component when designing inclusive programs for workers. It helps us understand the role training providers, institutions, community partners, practitioner, and industry partners while being attentive to real-time student needs. NSC advocates for incorporating experiences directly on state and local workforce development boards, elevating recommendations into local and state workforce strategic plans, and creating leadership platforms like our Making College Work Student Advisory Council.

Insights from our Student Advisory Council

  • One of the things that I noticed was the lack of equitable access that workforce development students [have]…or noncredit versus credit students. So, I would like to see that. What if they do have childcare services? Or if they did have resources as far as childcare is concerned, or even paying for childcare, that noncredit students have that same access to those resources.​ – Alisha SmallMontgomery College, Maryland
  • I feel like it [should] be mandatory for every politician to participate in a poverty simulation, because trying to navigate…federal systems—food stamps, housing—Navigating the housing system, I’ve never been more frustrated in my entire life… I still haven’t received it…They comb through every aspect of your life. There is zero privacy…There’s got to be a better way to do it.”- Lynne HamblinRogue Community College, Oregon
  • “…becoming a single mother myself…with no family support…I was like, ‘Oh, I get it now. This is what we need in order to survive’… I had to stop pursuing my dream of becoming a nurse to work because I had a baby to take care of, and there were so many other additional resources that I needed that I didn’t have access to…” – Anonymous SAC member

Key Considerations for Policymakers When Investing in High-Quality Skills Training Programs

NSC’s network, has emphasized the need for a range of improvements to how our workforce development, postsecondary, and social welfare systems support people in skills training

  • Expand access to quality skills training programs and holistic supports by adjusting individual training account (ITA) spending limits to support the entire cost of quality training, including the expansion of supportive services limits to ensure workers and learners are supported holistically.
  • Integrate and align federal and state resources across systems to increase holistic support access, including for workers and learners in noncredit and other non-degree credential programs, working across higher education, labor, workforce, human services, and community-based organizations and incorporating holistic supports in training program design.
  • Expand resources to provide career coaching and navigation services that help workers and learners make informed education and career choices, disrupt patterns of educational and occupational tracking, and connect students to resources that support their ability to achieve economic mobility.
  • Expand access to affordable childcare and childcare assistance for people pursuing job training and/or college credentials by leveraging federal programs such as TANF and SNAP E&T, and federal transportation grants, as well as ensuring people in all types of postsecondary pathways are eligible to receive for state childcare subsidy programs.
  • Center the voices and lived experiences of those directly impacted by engaging them in policy development, program design and implementation while offering leadership opportunities such as local and workforce board member nominations and seats.