American jobs are undergoing massive technological transformation, with even entry-level workers now expected to use all manner of digital devices and equipment. The hospitality sector – which encompasses accommodation and food services — and other services sector are no exception. But a startling percentage of American hospitality workers lack these vital digital skills.
For the hospitality and other services sectors to continue to thrive in the United States, businesses will need to invest in helping their employees build such skills, and congress can take action by supporting industry-led training partnerships. Hospitality Workers Need Investment in their Digital Skills assesses the data of hospitality workers, why their digital skills may be limited, and how they can equip themselves with these skills.
